Shipping policy

Delivery area
We ship to the contiguous 48 United States. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

Shipping charge
Standard shipping is free: $0.00. No minimum purchase is required.

Processing and delivery estimates
Order processing: 1–2 business days.
Transit after shipment: 3–7 business days.
Estimated total delivery time: 4–9 business days from order processing eligibility.

Orders are processed Monday–Friday, 9:00 AM–6:00 PM (UTC-5). The daily cutoff is 6:00 PM (UTC-5). Orders with confirmed payment received after the cutoff, on weekends, or on U.S. federal holidays enter processing on the next business day. Business days exclude Saturdays, Sundays, and U.S. federal holidays.

Carriers and tracking
We may use USPS, DHL, UPS, or FedEx depending on the shipment and destination. The shipping confirmation identifies the carrier and includes tracking details. Please allow 24–48 hours after shipment for the first tracking update to appear. Creating a shipping label alone does not mean the carrier has received the package.

Delays and delivery issues
Delivery times are estimates. If we cannot ship within the promised processing period, we will contact you with an updated estimate and the option to agree to the delay or cancel for a full refund. We will obtain any consent required by law. If we cannot fulfill an order, we will cancel it and refund your payment.

If tracking stops updating, the parcel is missing, or it is marked delivered but cannot be found, email info@eagleportcommerce.com. We will work with the carrier to investigate and provide an appropriate resolution. A carrier inquiry does not remove your rights concerning an undelivered order.

Address changes and damaged parcels
Check your address before ordering. Request corrections within 24 hours; changes cannot be guaranteed once fulfillment has progressed. If a parcel arrives damaged, please contact us within 3 days of delivery and retain the packaging if possible. Photos help us review the issue. This request does not shorten the return period or limit applicable legal rights.

Shipping support
info@eagleportcommerce.com
Monday–Friday, 9:00 AM–6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays.