Refund policy

30-day returns
You may request a return within 30 calendar days after receiving your order. Email info@eagleportcommerce.com with your order number, the item you want to return, and the reason. Please contact us before shipping so we can provide return instructions and identify your package. Contacting us within the 30-day window preserves a timely request while we respond.

Change-of-mind returns
Items must be unused, clean, and complete with their original components. You may open the package and inspect the item. Cutting on a board or using it with food goes beyond inspection. Use the original packaging when available or equally protective packaging. Missing original packaging alone does not automatically prevent a return.

You pay the direct return shipping cost for a change of mind, ordering the wrong size, or no longer needing the item. Carrier charges vary by parcel weight, dimensions, and origin; request a quote before sending. We do not charge a restocking fee.

Damage, defects, or incorrect items
Please contact us within 3 days after delivery if an item arrives damaged, defective, incomplete, or different from what you ordered. Include a description and, if possible, photos of the item and packaging. The 3-day request helps us investigate promptly; it is not a waiver of your 30-day return period or legal rights, including rights relating to defects discovered later.

For a confirmed quality problem or shipping error on our part, Eagleport Commerce pays the return shipping cost. We will provide a prepaid label or arrange another return method at our expense. Please do not pay for a return before receiving our instructions. If a return is unnecessary, we will confirm that in writing.

Normal knife marks, changes caused by improper care, and ordinary wear are different from a defect. Natural wood grain and shade variations may occur, but this does not excuse structural damage or a product that does not match its description.

Return address
Eagleport Commerce
2141 GREGORY DRIVE
HENDERSON, KY 42420
US

Sending your return
After we provide instructions, send the item within 14 calendar days unless we agree otherwise. Pack it securely and keep proof of shipment. If a carrier delay prevents timely dispatch, contact us before the return deadline so we can help. We will review the returned item promptly and email you the decision and any reason for a refusal.

Refunds
Approved refunds are returned to the original payment method within 5 business days after approval. The refund covers the amount paid for the returned item and its applicable sales tax. Standard outbound shipping is free, so no outbound shipping charge is deducted. Customer-paid change-of-mind return postage is not reimbursed. If your approved refund is not visible after 5 business days, contact us so we can trace it with the payment provider.

Exchanges and cancellations
We do not offer direct exchanges for preference changes. Request a return and place a new order for the item you want. This does not limit any legally required remedy for a faulty or incorrect product.

To change or cancel an order, email us within 24 hours of ordering. We will try to help before shipment. Approved cancellations are refunded in full to the original payment method within 5 business days. If shipment has already occurred, follow the return process above.