FAQ

1. What does Eagleport Commerce sell?
We offer kitchen preparation boards and sets: a four-board storage set, an end-grain teak board with a tablet slot, a maple carving board with a roast cradle, an acacia bread board with a crumb tray, a maple pastry board, and an acacia board with collapsible containers.

2. How do I choose the right board?
Start with the task and available counter space. A carving board provides a recess and juice groove for roasts. A bread board catches crumbs underneath its cutting surface. A pastry board provides measuring guides and a counter-edge cleat. A storage set keeps separate boards together. Check the product page for dimensions, weight, and included pieces before ordering.

3. Are all the boards dishwasher safe?
No. Follow the instructions for the specific product and component. Wood boards should be hand washed and dried promptly; do not soak them or put them in the dishwasher. The plastic boards in the four-board set are dishwasher safe, while the storage case should be wiped clean. Follow the separate care instructions for containers and lids in a mixed-material set.

4. Are utensils, tablets, or food shown in photos included?
Only items listed in the product's included-components section are supplied. A tablet shown in a slot, a rolling pin, knives, food, and room accessories are styling props unless expressly listed.

5. Will my wooden board look exactly like the photo?
Wood grain and color vary naturally. The product must still match the stated material, size, design, and included components. Contact us if it arrives damaged or differs materially from its description.

6. Where do you ship, and how much does it cost?
We offer free standard shipping, $0.00, to the contiguous 48 United States. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

7. When should my order arrive?
Processing takes 1–2 business days and transit takes 3–7 business days, for an estimated total of 4–9 business days. Orders received after 6:00 PM (UTC-5), on weekends, or on U.S. federal holidays enter processing on the next business day. See the Shipping Policy for full timing details.

8. How do I track an order?
Your shipping confirmation includes tracking details. Allow 24–48 hours after shipment for the first update. Contact us if tracking remains unavailable or a delivery appears to be missing.

9. Can I change or cancel my order?
Email info@eagleportcommerce.com within 24 hours of ordering. We will try to make the change before shipment, but cannot guarantee it once fulfillment has progressed. Approved cancellations are refunded within 5 business days.

10. Can I return an item if I change my mind?
Request a return within 30 days of delivery. The item must be unused, clean, and complete; opening it for inspection is allowed. You pay return shipping for a change of mind. We do not charge a restocking fee. Contact us for instructions before sending it back.

11. What if an item arrives damaged, defective, or incorrect?
Please contact us within 3 days of delivery with your order number and photos if available. This is a prompt-reporting request, not a limit on your legal rights. For confirmed quality problems or our shipping errors, we pay return shipping and arrange the appropriate resolution.

12. When will I receive my refund? Do you offer exchanges?
Approved refunds are returned to the original payment method within 5 business days. We do not offer direct exchanges for preference changes; return the item and place a new order. Legally required remedies remain available.

13. Which payment methods can I use?
Check the options displayed at checkout. Depending on availability, these may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay. Prices are in USD, and applicable sales tax appears before payment.

14. How can I contact customer service?
Email info@eagleportcommerce.com. Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC-5). Closed: Saturdays, Sundays, and U.S. federal holidays.